General Ageing Services
Social Support Program
Telecross provides a free, daily phone call by volunteers to people who live alone, are socially isolated or at risk of accident or illness. Clients can receive calls seven days a week and calls are made in the morning between 8am and 9:30am.
If clients don’t answer their phone, volunteers will make a further attempt before notifying Telecross staff who will contact the client’s nominated contacts to ask them to check on the client immediately. If no-one is available Red Cross will request that the police visit to conduct a welfare check.
Is this program for you?
These services are for people who live alone, are socially isolated or at risk of accident or illness.
Opening Hours: Mon-Fri 8:00 AM to 4:00PM
Eligibility: To be eligible for this program you must be either over 65 (or 50 for Aboriginal and Torres Strait Islander peoples) and be referred by My Aged Care (or your Home Care Package provider), or be under 65 (or 50 for Aboriginal and Torres Strait Islander peoples) and be referred by your NDIS provider.
Languages: Access to Translating and Interpreting Services (TIS)
Volunteers: Volunteers Welcome
Phone: 02 6234 7663
Email: [email protected]
Quick Facts About The Region
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Disabled access Parking, Ramps, Toilets, Lift
Referral Required My Aged Care or NDIS
Phone Service Yes
Accessible By Approved service users
Access Fee Contact us for details
Age Ranges Over 20 years of age
Bus service to and from Canberra Hospital
Please visit https://www.redcross.org.au/volunteer to see our current volunteering opportunities.
Aged Care, Chronic Illness Care, Frail Aged Care, Social and Community Participation, Social Anxiety