General Communication & Information

Centrelink Customer Relations Unit



1800 132 468


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About Us

Receives calls from customers wishing to provide compliments, complaints and suggestions.

Complaints and feedback - tell us what you think

We value your feedback. Making a complaint, giving a compliment or offering a suggestion can help us improve our service.

If you need immediate assistance with a complaint, phone our feedback and complaints line on 1800 132 468.

Before you give us feedback

See if the frequently used information on our website can help you.

You should not use our feedback options to:


When to contact us with feedback

If you are not satisfied with the quality of our service, or if we haven’t met our service commitments we want to hear from you. You can talk with any of our staff, and if you’re not happy with their response you can speak to their manager. If you are still not satisfied, you can contact us through one of our feedback options.

We also want to hear from you if you have positive feedback about a service you have received, or have an idea about how we can improve our policies, programs or services. Your compliments and suggestions are always appreciated and will be passed on to the relevant team. All compliments are shared by managers with their staff.

Complaints, suggestions and compliments can be submitted anonymously, but if your feedback is lodged anonymously, you won’t be able to track it online.

When you contact us, we ask that you be respectful and factual. Tell us what outcome you would like. This will help us resolve your feedback quickly and effectively.