Emergency Department

CQ Health hospital emergency departments are open 24 hours a day, seven days a week, including public holidays. There is no need to call first, just arrive at the department at any time.

You should always call Triple Zero (000) in a genuine health emergency.

When you arrive

When you arrive at the emergency department, please go straight to the reception counter. You will be “triaged” (categorised) by a qualified nurse who assesses the urgency of your condition. Patients are treated in order of priority; this ensures the sickest patients are seen first.

• It is important to let the triage nurse know any of the following information:
• previous health problems
• current medications
• if you are pregnant or breastfeeding
• recent overseas travel
• housing or social concerns
• if your pain or symptoms become worse.

A doctor or nurse will see you as soon as they are able. At any time, they may have to step away to treat a life-threatening condition. This will not affect your care, though it may mean a longer stay with us.

Options for non-urgent conditions include:

• a general practitioner—some of whom bulk bill
• 13 HEALTH (13 43 25 84) for non-urgent health advice from a qualified nurse.