General Legal Assistance & Information
Telecommunications Industry Ombudsman
Telecommunications Industry Ombudsman
Mon 8:00 AM to 8:00 PM
Tue 8:00 AM to 8:00 PM
Wed 8:00 AM to 8:00 PM
Thu 8:00 AM to 8:00 PM
Fri 8:00 AM to 8:00 PM
Sat Closed
Sun Closed
About Us
The Telecommunications Industry Ombudsman Scheme is authorised to investigate complaints by residential and small business users of telecommunications and Internet services. The Telecommunications Industry Ombudsman Scheme is not a consumer advocate, but provides a free service to people who have been unable to resolve a complaint directly with their telephone or Internet service provider. Complaints authorised to be investigated by the Telecommunications Industry Ombudsman, include : * Billing; * Mobile services; * Internet access; * Pay phones; * Delays in telephone connections; * Printed and electronic White Pages; * Fault repair; * Privacy; * Credit control procedures; and * Breaches of the Customer Service Guarantee and Industry Codes of Practice Contracts. The TIO cannot handle complaints concerning : * The setting of tariffs and charges; * Privately owned telecommunications equipment; * Cabling, except cabling up to the rented handset; * Business directories; * Matters of telecommunications policy; and * The 000 emergency service.
Quick Facts About The Region
Extra Information
Online Service Yes
Phone Service Yes
Accessible By Anyone
Access Fee No fee
Age Ranges All ages
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The TIO provides an independent dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. Our service is free to customers. We are able to handle complaints about telephone and internet services, including by collecting any documents or information relevant to the complaint. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
Visit Telecommunications Industry Ombudsman website