Mediation & Ombudsman Support

Australian Financial Complaints Authority

Australian Financial Complaints Authority

Melbourne VIC 3008

1800 931 678

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About Us

The Australian Financial Complaints Authority (AFCA) helps individuals to resolve complaints about financial products and services such as banks and insurers. It’s free to the public and you don’t need to pay someone to help you lodge a complaint.

Quick Facts About The Region

Australian Financial Complaints Authority is located in the suburb of Docklands, the council of Melbourne City and the federal electorate of Melbourne.