Community Information & Referral Services

About Us

An independent and impartial officer appointed to investigate complaints from individuals who have been unable to resolve problems with ACT Government agencies.

The Ombudsman:

  • has wide powers to investigation the actions and decisions of government agencies
  • tries to ensure that administrative action by government agencies is fair and accountable.


The Ombudsman encourages ACT Government agencies to provide fair, transparent and accessible complaint-management procedures.

Quick Facts About The Region

Commonwealth Ombudsman is located in the suburbs of Canberra Central and City, the council of Canberra and the federal electorate of Canberra.