General Crisis and Emergency Services

Emergencies, faults & outages - 24 hours

ActewAGL Generation

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About Us

Electricity – 13 10 93
Natural gas – 13 19 09

24 hour hotline for electricity, natural gas, water and sewerage emergencies, including hot water repairs and replacement in the ACT.

What is an emergency?

An emergency relating to our utility networks is anything that threatens life, is dangerous or a potential health hazard, or when damage has been caused to part of utility infrastructure such as powerlines, poles, pipes, meters and pillars, to name a few.

If there is a life-threatening situation, you should call the emergency number 000 (112 on most mobiles) for immediate assistance from the police, fire brigade or ambulance before calling one of our emergency contact numbers to report the emergency.


Quick Facts About The Region

ActewAGL House is located in the suburbs of Canberra Central and City, the council of Canberra and the federal electorate of Canberra.