Customer service charter
The customer service charter outlines the nature of the services you can expect from us, including what you can do if you are not satisfied with our service.
Who we are
We are an independent Australian Government agency that works with Australians to educate, promote fairness and ensure justice in the workplace.
To achieve this, we work with employees, employers and the community to promote harmonious, productive and cooperative workplaces. We provide advice and help you understand your workplace rights and responsibilities. We assist you to resolve your workplace disputes and enforce compliance with Australia's workplace laws.
Fair Australian workplaces.
Work with Australians to educate, promote fairness and ensure justice in the workplace.
Achieving the goal
To achieve our vision of fair Australian workplaces, we know that we must:
empower people with information that is timely and can be relied upon
educate individuals and organisations about better ways of working and resolving workplace disputes
give confidence to the community that their rights will be observed
hold people accountable for their workplaces.
We advise and assist, educate, resolve disputes and ensure compliance through:
our website - www.fairwork.gov.au - the first point of contact for information and advice about Australia’s workplace relations system
Fair Work Infoline – you can call us on 13 13 94
our offices – in all capital cities and regional locations across Australia. Find information about our office locations on our Offices page.