Fair Work Ombudsman

Customer service charter The customer service charter outlines the nature of the services you can expect from us, including what you can do if you are not satisfied with our service. Who we are We are an independent Australian Government agency that works with Australians to educate, promote fairness and ensure justice in the workplace. To achieve this, we work with employees, employers and the community to promote harmonious, productive and cooperative workplaces. We provide advice and help you understand your workplace rights and responsibilities. We assist you to resolve your workplace disputes and enforce compliance with Australia's workplace laws. Our Vision Fair Australian workplaces. Our mission Work with Australians to educate, promote fairness and ensure justice in the workplace. Achieving the goal To achieve our vision of fair Australian workplaces, we know that we must: empower people with information that is timely and can be relied upon educate individuals and organisations about better ways of working and resolving workplace disputes give confidence to the community that their rights will be observed hold people accountable for their workplaces. Our services We advise and assist, educate, resolve disputes and ensure compliance through: our website - www.fairwork.gov.au - the first point of contact for information and advice about Australia’s workplace relations system Fair Work Infoline – you can call us on 13 13 94 our offices – in all capital cities and regional locations across Australia. Find information about our office locations on our Offices page.