Centrelink Customer Service Centre - Cannonvale

<h3> Descriptions of services</h3> <p> <span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a><a class="bookmark" id="voc_rehab" name="voc_rehab" title="voc_rehab"></a>What are disability management services?&nbsp;</span></p> <p> CRS Australia&#39;s primary role when providing disability management services is to help people with a disability, injury or health condition to <strong>choose, get and keep employment</strong>. We:</p> <ul> <li> assess a person&#39;s rehabilitation and employment assistance needs</li> <li> develop and manage individually tailored rehabilitation programs</li> <li> draw up a written rehabilitation plan together with our clients, describing the steps that will be taken with them to reach their goal</li> <li> work with clients to maximise their participation and employability.</li> </ul> <p> The&nbsp;disability management&nbsp;process assists clients to come to terms with their disability, injury or health condition and its impact on their options as a job seeker and their daily life.</p> <p> It is a journey over a period of 6 to 12 months that focuses on short-term interventions that will reduce the impact of barriers and build on a person&#39;s skills and strengths to assist them to reach their goals at the end of their program.</p> <p> Skills developed in the program will also hold the person in good stead for their future employment and disability management needs.</p> <p> Success for the client can be defined as the attainment of their program goal, which is usually when they return to their job or get a suitable job and maintain it.</p> <p> However, for some clients, success can also be defined by the client achieving steps within the rehabilitation plan &ndash; for example, learning and applying strategies to manage their disability, identifying a longer term vocational goal, developing job seeking skills or returning to work in an unpaid role as a volunteer.</p> <p> <a class="bookmark" id="initial_axmt" name="initial_axmt" title="initial_axmt"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Initial rehabilitation assessment</span></p> <p> The initial rehabilitation assessment aims to establish rapport and engage a person early in their vocational rehabilitation program. It is an information gathering process that identifies the person&#39;s barriers to work and ways to overcome these barriers.</p> <p> This assessment is the tool used to determine if CRS Australia can assist a person with disability management.</p> <p> <a class="bookmark" id="functional_ed" name="functional_ed" title="functional_ed"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Functional education</span></p> <p> The process of educating a person with an injury or disability, or a person who is at risk of an injury, on strategies to maintain good physical and mental health at home and/or in the workplace. It helps a person to take responsibility for maximising function, avoiding injury or further aggravation.</p> <p> <a class="bookmark" id="FCE" name="FCE" title="FCE"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Functional capacity evaluation</span></p> <p> An assessment of a person&#39;s physical capabilities for work. Determines functional limitations based on physical examination, objective evaluation of performance and reporting.</p> <p> <a class="bookmark" id="physical_axmt" name="physical_axmt" title="physical_axmt"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Physical conditioning assessment/program</span></p> <p> Physical conditioning assessments are designed to assess all types of general health and fitness of a job seeker. The assessment can consider a range of physical activities, from fitness-related to work-related.</p> <p> Physical conditioning programs are exercise programs designed to restore a person&#39;s physical capacity and maximise function, both at work and home. They consist of exercises that improve strength, endurance, mobility, flexibility, motor control and cardio-pulmonary fitness.</p> <p> <a class="bookmark" id="voc_axmt" name="voc_axmt" title="voc_axmt"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Vocational assessment</span></p> <p> The assessment determines a vocational goal and identifies a range of suitable employment options. This is based on the person&#39;s transferable skills, current abilities and interests, via an assessment of knowledge, skills and competencies, current work capacity and any restrictions for work.&nbsp;</p> <p> <a class="bookmark" id="voc_counselling" name="voc_counselling" title="voc_counselling"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Vocational counselling</span></p> <p> Vocational counselling assists an employee or job seeker explore realistic job options, to strengthen job maintenance skills and to maintain motivation to get or return to work.</p> <p> <a class="bookmark" id="wplc_axmt" name="wplc_axmt" title="wplc_axmt"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Workplace assessment</span></p> <p> The assessment forms the basis for a safe return to work by assessing the suitability of work duties and to gain a better understanding of the nature of the employee&#39;s&nbsp; work. It assesses the physical, psychosocial, cognitive and communication demands of the job.</p> <p> In the case of an injured employee, a workplace assessment is an onsite analysis of a specific job including pre-injury duties or possible alternative duties.</p> <p> The assessment forms the basis for facilitating a safe return to work with either the same job with the same employer, a new job with the same or a new employer.</p> <p> The assessment identifies any risk factors that may place the injured employee at risk of any physical or psychosocial injury or illness and determines whether workplace modifications or job redesign is required to support a return to work.</p> <p> <a class="bookmark" id="LMA" name="LMA" title="LMA"></a><span class="subhead">Labour market analysis</span></p> <p> Identifies current national, state, regional and local employment and occupation trends for specific occupations and employment characteristics. Usually done as part of a vocational assessment.</p> <p> <a class="bookmark" id="otj_training" name="otj_training" title="otj_training"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Work training placement</span></p> <p> A work training placement is a no cost&nbsp;arrangement to place a job seeker into a work environment for a specified period. The arrangement is negotiated between the employer, the&nbsp;job seeker and CRS Australia.</p> <p> <a class="bookmark" id="job_search_plcmt" name="job_search_plcmt" title="job_search_plcmt"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Job search and placement</span></p> <p> Job seeking and placement is critical to achieving the overall goal of getting a job or returning to work. This includes assistance with job search techniques, resume and application writing skills, interview techniques, and other assistance required by the job seeker.</p> <p> <span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a><a class="bookmark" id="Young_people" name="Young_people" title="Young_people"></a>Young people and school leavers</span></p> <p> CRS Australia can help young people such as students, school leavers, university graduates who have a disability, injury or health condition to find and keep a job. See&nbsp;<a href="http://www.crsaustralia.gov.au/young_people_and_school_leavers.htm">young people and school leavers</a>&nbsp;for more information or&nbsp;<a href="http://www.crsaustralia.gov.au/young_people_and_school_leavers_referrer.htm">refer someone</a> today.</p> <p> <a class="bookmark" id="recruitment" name="recruitment" title="recruitment"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Recruitment</span></p> <p> CRS Australia helps employers find job seekers with the right skills for a job vacancy with no placement fees.</p> <p> <a class="bookmark" id="rtw_prog" name="rtw_prog" title="rtw_prog"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Return to work program</span></p> <p> A return to work program is the design and implementation of services to support an injured employee remain at or return to work. The services are tailored to match an employee&#39;s capacity and include negotiating suitable duties at the workplace.</p> <p> <a class="bookmark" id="early_intervention" name="early_intervention" title="early_intervention"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Early intervention services</span></p> <p> Early intervention is the key to ensuring quick recovery and successful return to work outcomes. The focus is on providing the right services immediately following injury or illness.</p> <p> <span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a></span><a class="bookmark" id="rtw_plan" name="rtw_plan" title="rtw_plan"></a><span class="subhead">Return to work plan</span></p> <p> A return to work plan is a written plan with agreed goals and actions aimed at assisting an injured employee remain at or return to work. It details any treatment,&nbsp; actions and assistance required to support the injured employee recover and return to suitable duties.</p> <p> <a class="bookmark" id="workplace_mods" name="workplace_mods" title="workplace_mods"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Workplace modifications (job redesign)</span></p> <p> Workplace modifications refer to any accommodations made in the workplace to enable an injured employee to return to work effectively and perform the duties in a safe manner. These may be administrative, environmental or procedural changes, and they may be temporary or long-term.</p> <p> <a class="bookmark" id="ip" name="ip" title="ip"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Injury prevention services</span></p> <p> A range of training, assessment and consultancy services to help employers and employees with workplace health and safety.</p> <p> <a class="bookmark" id="erg_axmt" name="erg_axmt" title="erg_axmt"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Ergonomic assessment</span></p> <p> An ergonomic assessment adopts a risk management approach to the identification and control of ergonomic hazards (physical, psychosocial and organisational). It can be tailored to meet the requirements of the specific workplace from a brief screening to a comprehensive assessment. A workstation is the entire area accessed by a worker when performing a specific task or job.</p> <p> Workstations can be a computer/desk/chair in an office, a cashier/checkout console at a supermarket or a position in a factory on a production line.</p> <p> <a class="bookmark" id="risk_axmt" name="risk_axmt" title="risk_axmt"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Risk assessment (OHS)</span></p> <p> A risk assessment is the first step in the risk management process and is a logical and systematic approach to identifying, assessing, controlling and reviewing the risks associated with any activity, function or process.</p> <p> <a class="bookmark" id="pre_emp_functional_axmt" name="pre_emp_functional_axmt" title="pre_emp_functional_axmt"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Pre-employment functional screening assessments</span></p> <p> A pre-employment functional screening provides a professional determination of an individual&#39;s capacity to undertake the critical physical demands of a job. This screening includes:</p> <ul> <li> review of medical history</li> <li> full body physical screen</li> <li> functional assessment of work components such as manual tasks, fitness and grip strength.</li> </ul> <p> <a class="bookmark" id="home_based" name="home_based" title="home_based"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Home-based ergonomic assessments</span></p> <p> A home based work assessment is ideally conducted prior to the commencement of home-based work arrangements to determine the safety of the home environment for workplace tasks. The assessment will identify the need for any modifications, equipment or procedures required to improve safety when working from home. If the employee reports any symptoms, the assessment can also identify and reduce risk factors that may be contributing to these.</p> <p> <a class="bookmark" id="manual_task_trng" name="manual_task_trng" title="manual_task_trng"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Manual task training</span></p> <p> The training uses a variety of activities to provide employees with the knowledge and tools to eliminate or reduce unsafe manual task practices. The package adopts a risk management approach with a focus on overall employee self responsibility to identify and manage risks and hazards within the workplace.</p> <p> <a class="bookmark" id="office_ergo" name="office_ergo" title="office_ergo"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Office ergonomics training</span></p> <p> This training is a two hour session of which 50% is a practical component. The practical component is tailored to the workplace and involves demonstrating how to adjust a workstation to suit an individual. The four topics covered in the training are:</p> <ul> <li> health and ergonomics in the office&nbsp;</li> <li> prevention of workplace injuries&nbsp;</li> <li> protecting your body</li> <li> maximising comfort at your workstation.&nbsp;</li> </ul> <p> <a class="bookmark" id="workstation_ergo" name="workstation_ergo" title="workstation_ergo"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Workstation ergonomics for employees</span></p> <p> This training is a one hour presentation and includes a 40 minute practical component. It provides employees with the knowledge and tools to be able to:</p> <ul> <li> identify hazards in the office</li> <li> reduce the risk of injury at work</li> <li> set-up their workstation to minimise workplace injury.</li> </ul> <p> Information contained in this package is based on the National standards and codes of practice for manual tasks handling. This includes the National code of practice for the prevention of occupational overuse syndrome.</p> <p> <a class="bookmark" id="workstation_ergo_sup" name="workstation_ergo_sup" title="workstation_ergo_sup"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Workstation ergonomics for supervisors</span></p> <p> This is a 6-hour training session designed for managers, supervisors and/or Health and Safety Representatives. It covers the legislative framework, hazards and risk in the office environment and a practical component on how to conduct a workstation assessment and make adjustments for individual employees.</p> <p> &nbsp;Participants are provided with the knowledge and skills to enable them to conduct a basic workstation assessment on employees using a checklist.</p> <p> <a class="bookmark" id="eap" name="eap" title="eap"></a><span class="subhead"><a class="top" href="http://www.crsaustralia.gov.au/list_of_our_services.htm#content">Back to top</a>Employee assistance program (EAP)</span></p> <p> A work based, short-term intervention program designed to assist employees whose work performance and/or wellbeing are affected by personal or job related problems. Note: not available in all areas.</p>